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Features that provides insights into your IT operations​ & Planning

​Operational Excellence​

A consolidated view of key parameters covering IT Security, Responsiveness of the IT systems, IT system availability, Response TATs of Business Requests​

  • Security Policy in place with frequent and regular upgradation of patches​
  • Penetration Tests, Vulnerability Assessments​
  • High Availability of hardware through redundancy of n+n devices ​
  • Availability of in-house Application Support Team ​
  • Adherence to Timelines & Regular monitoring of on-going projects ​
Customer Perspective​

A consolidated view of key parameters covering Quality, Reliability of IT systems, Customer Experiences and Customer involvement in Solution Definitions​

  • Increasing Customer involvement in rolling out IT Services​
  • Introduction and monitoring of Multi Channel Customer Services​
  • Customer involvement in decision and design process in terms of suggesting functionalities required ​
​Corporate Contribution​

A consolidated view of key parameters covering Budget Utilization, Risk Management, Deriving Business Value from IT Systems, Continuous Improvement Initiatives​

  • Training Initiatives to identify workforce preparedness in adopting new technologies​
  • Monitor global trends in IT and implement relevant initiatives to gain first mover advantage. ​
  • Monitor & Develop in-house capabilities for utilising analytics & Stay abreast of changes / improvements / usage of analytics ​
Future Orientation​

A consolidated view of key parameters covering usage metrics of available and new technology, Adoption and Implementation of new technologies, Usage of analytics, continuous improvement of IT systems and Knowledge management​

  • Assign and monitor utilisation of budget against timely implementation ​
  • Ensure selection of most cost-effective solution. ​ ​
  • Ensure minimum changes or repeated customisations of solution to avoid higher costs ​ ​
  • Success of Business Continuity policies which include Disaster Recovery Drills and tests

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Strategic Technology Planning

Empowers businesses by providing strategic insights into technology trends and investments, aiding in the formulation and execution of long-term IT strategies.

Enhanced Performance Monitoring

Businesses benefit from real-time monitoring and analysis of IT systems, allowing CTOs to identify and address performance issues promptly, ensuring optimal functionality and user experience.

Resource Optimization

CTO Dashboards enable efficient resource management by tracking usage patterns, identifying underutilized assets, and optimizing technology resources for cost-effectiveness.

Data-Driven Decision-Making

CTO Dashboard facilitates data-driven decision-making processes, empowering CTOs to align technology initiatives with business goals and respond swiftly to dynamic market demands, fostering innovation and competitive advantage.

Highly flexible, customisable, scalable and secured platform for CTO dashboard and reporting

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  • Ticketing
  • Notifications & Alerts
  • Audit & Logs ​
Central Inbox for all tickets ​

Common list View centralizes ticket management, allowing easy organization, monitoring, assignment, dependency setting, and progress tracking.

Easy Monitoring & Tracking ​

Efficiently allocate support resources by prioritizing and assigning tickets based on urgency and complexity, ensuring that the right personnel address issues promptly.

Tracking performance and TAT​

Analyze key performance metrics, such as response times and resolution rates, to continuously improve support processes and meet or exceed service level agreements (SLAs).

Automation for Efficiency

Integrate automation features to streamline routine tasks, reducing manual efforts and improving overall efficiency in handling support tickets.

Streamlined Communication

Facilitate seamless communication among support teams and end customer, providing a structured channel for updates, status notifications, and resolutions, enhancing overall communication efficiency.

Data Driven Insights

Ticketing Systems generate valuable data and insights into common concerns, enabling businesses to identify trends, address recurring issues, and improve overall product or service quality.